Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for all temperature-sensitive products. Our logistics partners prioritize these shipments to ensure your items arrive in peak condition.
What is the standard delivery timeframe for orders?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 2-4 business days, while expedited options are available at checkout.
Do you offer international shipping for your food products?
Currently, we only ship within the continental United States to maintain our strict quality and freshness standards. We hope to expand to international markets in the future.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings on every product page. You can also use our site filters to browse specifically for gluten-free, vegan, or organic options.
Which payment methods do you accept?
Shop Cento accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.