Returns & Exchanges

At Shop Cento, we strive to provide the freshest gourmet products, but if you are not satisfied with your order, we offer returns on non-perishable items within 14 days of delivery. Due to food safety regulations, perishable goods cannot be returned but may be eligible for a replacement if they arrive damaged.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in their original packaging, and fall under our non-perishable return category.

• 2.
  Contact Support

  Email our customer care team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA).

• 3.
  Pack and Ship

  Securely package the items and use the prepaid shipping label provided by our team to send the package back to our warehouse.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, a refund will be processed to your original payment method within 5-7 business days.